Straus Family Creamery

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Sales and Operations Coordinator

POSITION DESCRIPTION

POSITION TITLE:    Sales and Operations Coordinator
DEPARTMENT:      Sales and Marketing
SUPERVISOR:        Director of Sales, Branded Products
FLSA:                        Non-Exempt

JOB OBJECTIVE

Perform inside sales administration to coordinate information flow between our Sales, Marketing, Finance, Production, and Logistics teams as well as with our distributors, vendors, and customers.

ESSENTIAL JOB FUNCTIONS

Order Desk Administrator

  • Process all incoming sales orders, confirms orders with customers, and communicates daily with production department to ensure complete fulfillment of all orders
  • Ensures accuracy of all orders
  • Communicate with warehouse logistics team to insure orders are shipped complete
  • Follow up with distributor to report any out of stock or shorts issues
  • Manage order logistics for key accounts
  • Track incoming purchase orders, compare upcoming orders with historic orders, references inventory levels and provides production department with forecasts to ensure adequate inventory levels to meet projected sales
  • Responsible for orders from receipt of order to final communication to third party carrier.
  • Handle product returns and credit memos
  • Ensure all sales orders are processed quickly and accurately
  • Maintain open communication with all customers to ensure excellent customer service
  • Coordinate with accounting on costing, pricing and billing issues
  • Weekly update of new item sales tracking for Director of Sales
  • Properly maintain and back up all files and computer files
  • Direct all communications in a timely fashion to the appropriate person
  • Other duties as requested

Operations Coordinator

  • Act as a primary liaison between sales and operations teams
  • Coordinate and assist with production planning and scheduling
  • Ensure operations meets shipping dates according to sales forecasts and customer orders
  • Provide information to Production Planner to assist with management of product flow from production output to warehouse shipment
  • Analyze production specifications and capacity data to determine production plans which meet  distributor purchase order deadlines
  • Daily review of ingredients, packaging on hand, inventory and order demands
  • Perform weekly review with sales management and production planner to determine production allocations and production schedules
  • Monitors, analyzes, and reports on performance to schedule production and production support activities utilizing information derived from Purchasing team
  • Ensure production planner and sales department are fully cognizant of production status
  • and that work planning and execution objectives are integrated and communicated
  • Interface with Purchasing team to communicate arrival of materials and coordination of these with production planning
  • Prepare production reports and provides rationale and analysis of these and relays information
  • Communicates distributor pick up schedule with production and warehouse teams.

General

  • Ensure areas of responsibility are kept neat and clean
  • Participate in monthly team meetings, safety meetings and other meetings, as requested
  • Must comply with all health, safety, security and emergency requirements that are communicated to them, whether established by their manager, by the company or by law
  • Must work in a safe manner and communicate any safety hazard to a member of management
  • Must ensure work is produced in the most sustainable manner
  • Maintain excellent attendance
  • Other duties as requested

JOB REQUIREMENTS

Education and Experience

  • Associate’s degree from an accredited college preferred
  • Must have experience as Sales Administrator or other relevant experience managing information flow and deadlines

Skills, Knowledge and Abilities

  • Proven PC competency and experience on Microsoft Office, data entry form orders, and accurate filing procedures
  • Excellent written and verbal English communication skills
  • Demonstrated ability to communicate effectively at all levels in the company 
  • Able to work with basic supervision, with initiative, and good judgment
  • Efficient and accurate with details
  • Must have a good telephone presence and ability to multitask
  • Friendly, courteous telephone manner
  • Strong interpersonal skills
  • Experience in project coordinator role
  • Ability to adapt to change and work in a fast-paced environment
  • Preference given to those with experience with CRM software usage
  • Preference given to those with experience in packaged goods or in the food industry sales

PHYSICAL REQUIREMENTS

  • Extended periods of sitting
  • Short periods of standing, walking, bending, stooping, pushing, pulling, and stooping, turning the head and torso, reaching, grasping, bending and flexing the arms, legs, wrists, hands, and fingers  – repetitive at times
  • Extensive use of computer
  • Senses of being able to see, hear and have full power of speech are required
  • Ability to climb stairs
  • Must work in a safe manner
  • Ability to lift, hold and/or carry 10 pounds unassisted

 

Please send your cover letter and resume to jobs@strausmilk.com